Teddy Talk: Creating, Collecting, Connecting

Thank you so much Denise for taking the time to help me like that! That’s so nice of you.     And I’m so happy that everything has been sorted out now and the wool will be sent to me. I am quite sure that it is thanks to your help! :)

Big bear hugs from Frida in Sweden! 

I just want to let you all know that Bear Basics called me up and everything
has been sorted out. I will get the wool shipped to me and I am so happy
My first bear will therefore get some needled felting details shortly.

Thank you all and a big thank you to Bear Basics for calling me up!

Bear hugs to everyone! 

Hi everyone and thank you all for the support and kind words, I really do appreciate it

They finally answered my email today. If it's just a coincidence that it occurs after I posted
here I will not speculate but I'm glad if It can be resolved some way. I hope I get the
wool I ordered and that I will be able to write some good news here later on.

Thank you all! 

I also search around the web allot before ordering over the internet, especially when ordering from another country. I couldn’t find anything bad about this online shop, and since they have such a grand homepage/webshop I thought it would be “painless† to order from them. My goal is by no mean to bring down their reputation so I’m unsure if I should mention their name here, but at the same time I have been giving them so many chances to answer me but they just won’t email me back or answer my calls. It would be great to get in contact with them in some way, but I don't know how as they don't answer my emails or phone calls.

The shop in question is Bear Basics.

I know that they have not gone out of business or something like that because they have updated their website quite a few times during this time period.  I just can’t understand why they’re not answering me 

I Hope I get this post in the right place, I found it a bit hard to navigate as I am new to this board.
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In april I ordered some things from a UK online shop. I live in Sweden by the way It took about 2 weeks for them just to pack and send my order, but that I can live with. But when I received the order they had not sent the whole order. None of the Merino wool I ordered had been sent and I contacted them the same day to hear if they had sent the wool in a different parcel or something so I should expect it another day, but they didn’t even answer my email.

Now I’ve been trying to contact them for almost 2 moths, both by email and phone, but they refuse to answer me all together.

The wool was not so expensive, but because it is unavailable in the same colors here in Sweden I once again have to order from abroad, which of course means that I have to spend new money and new shipping charge. That feels unfair since I have already paid for the wool and shipping and they just do not care to answer my emails and phone calls.

Does anyone have any tips on how to do in situations like this?
I feel completely cheated by this company and it feels so low that
they not even answering my emails :’(