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Taber, AlbertaHi. Imay be a little slow but.....exactlly how does the insunce thing work when you send the parcel ? 
Not sure about sending from Canada... but from the US... if the parcel gets lost or damaged, they will reimburse you for what it was insured for.
Of course it is not really as easy as that :crackup: If it is lost... in the US we have to wait a few weeks (forget the actual time) before we can file a claim just to be sure it's not just late
If it is damaged, the post office will want to see all original packaging to be sure it was packed properly. They will not pay if it was not packed right to begin with.
Depends on the carrier you use. I send USPS Priority Mail and insure for the amount of the bear. You simply tell them at the counter how much insurance you want and they have you fill out a tiny form and stamp it and charge you (it's something like $2.20 for the first $100 and $1.10 for every $100 after that, but I think those numbers are both inaccurate and out of date! Point is, though, it's not a terrible huge amount of money.)
Anyway... 
...
You can also pay for insurance if you use the USPS online label maker. You can pay for postage from a credit card and insurance, too, but last time I checked you could only insure up to $200 using the online software.
Can someone who actually knows something help this poor woman! I think I've only succeeded in making things clear as mud!
I once had a parcel go missing and it ended up arriving a few weeks late but in the meantime I had to go to the Post Office and fill out some claim forms. It was actually a very easy process and I think if the item had never arrived it would have simply been a matter of time to get reimbursement.
But Laura makes a good point in that I'm talking about USPS here and you're in Canada. Maybe check at your postal service's website for info on insurance, and claims in case of loss. ???
Taber, Albertawell, Im not quite sure what to tell this woman, maybe money back if it gets lost? :pray: Is insurance worth the headache if it does get lost? :doh:
Ah, I see your question more clearly now. Yes, either you or your customer will receive money back if the parcel gets lost. When I went to the PO and had to fill out forms I had the option to choose which of us -- ME, the sender, or CUSTOMER, the receiver -- would receive the reimbursement. My personal choice was to receive the reimubursement myself so that I could be sure it was received and went where it was supposed to go in the amounts necessary to cover the loss. But then, I'm a control freak.
:)
YES, my opinion is that insurance is more than worth the headache, especially if your bears are pricey or you would have a hard time re-making one to fulfill what the customer has already paid for. If your item is lost in the mail and your customer has already paid you MUST replace or refund the item, or risk ruining your business repuation. Having insurance keeps you, and your customers, safe.
Helpful... ?
Taber, AlbertaThat's really helpful. I'll go on the canadapost site and see about the cost. I'm new to all this and I'd hate for my reputation to be bad. You guys are so helpful here! :dance: :dance: :dance: :dance:
Little Bear GuyHi Brenda,
Yes with Canada Post you can insure the package and it doesn't really cost all that much, we us UPS because we found that the cost was very close to what Canada Post charges and we could easily track it online. With Canada Post if the parcel is lost then you can make a claim for it, now they stipulate you have to wait a certain time frame before you can make a claim. We only ever had one thing go missing and that was yrs ago, we did get the money back and then sent the money back to the client. They were very patient and understood what the problem was, Canada post was also in touch with the client and they had to sign an affadavit to confirm that they had not received the item. It is very much worthwhile to get the insurance.
big hugs
Shane
Taber, AlbertaThanks for the information. Truly helpful! 
