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DoodlebearsI have internet supply from Virgin Media (UK). When my son comes home his laptop works great by WiFi. At his house in London his internet supply is the same as at home. His house mates can use the internet just fine, but David's laptop will not connect to the internet. If he goes to other places that offers WiFi his laptop connects to the internet with no problems. Virgin Media says seeing as the other people in David's house can use the internet there can't be anything wrong with their supply. It is driving us silly trying to work out what is going wrong...does anyone have any ideas what we can do please?
Thanks, Jane. 
FenBeary FolkYou don't say what supply your son has.............................I have orange wifi and you have to "par" the livebox to be able to connect them together
DoodlebearsHi Sue, David's supplier is Virgin Media, cable.
Hugs, Jane. 
Hi Jane
When he clicks on the Networks icon on the Windows taskbar, is he able to see the house's network? If it is security enabled, he will need the network key. Whoever it was, in the house, that set up the wireless network should have this. It is used to stop anyone from connecting to a network and getting up to no good.
Regards
Sue
PennsylvaniaI'm with Sue. Check for a password.
Also check to be sure that MAC address limiting isn't activated at the modem/router.
DoodlebearsThanks for your help one and all. SUE (J) you are the winner, you got it right. Dave is now able to connect. Thanks and big huggies
Hug, Jane. :hug: :hug: :hug: :hug:
GREAT! I'm glad it's solved. I just moved down to Kentucky and use Virgin Mobile myself for internet 
Past Time BearsWhat?!! Laura, you just moved to Kentucky? Not in Chicago anymore?
ugh, yeah... hubby and I are separated. Now I"m closer to my Mom 
I'll pm ya!
Hi Jane
Really happy to have helped. 
Just a note about wireless networks. It is VERY, VERY important to secure your home network using a network key (password). Otherwise, anyone in the vicinity (neighbours, people in the street outside, etc) can access your network, your files, everything.
Regards
Sue
Thankfully the Verizon mifi wireless network is a secure one!
PennsylvaniaThe best way to keep your wireless network secure it to use MAC (Media Access Control) addressing to limit which devices are allowed to access your network.
Every device that connects to a network has a MAC address. It's like a serial number that uniquely identifies each device. No two devices are supposed to have the same MAC address.
Every wireless base station has a setting to limit what devices are allowed to connect to it using MAC addresses as a parameter. You can make a list of MAC addresses which are allowed to connect. Any device whose MAC address isn't on that list will not be allowed to connect, even if the correct key/password is used.
It is possible to hack a network and figure out what the password is. But, even if the user knows the password, the base station will say, "Nope!" and he will not be allowed in.
You can gain access to this control panel by connecting to your router/modem via a hard-wired (ethernet) connection. Open your browser and type in 192.168.1.1 just like you are going to a website. Somewhere inside that web page is where you'll find the controls for your base station's MAC address controls. You will probably need your master username/password combination to access it.
You should get somebody who is knowledgeable about computer networking to fix this setting for you unless you know how. Turning it on without making all the correct settings could deny ALL connections to your wireless system, even if you have the password.
Even if you don't turn on MAC address limiting, you should have a password on your system. Without it, ANYBODY can gain access to your network and, potentially, have access to EVERYTHING on your computer. Default passwords are NOT good enough! If your system's password is something simple like "password" you should change it to something different. It's too easy for hackers to guess what your password is if it's something simple.
