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I have a friend who is asking a question that I find interesting. Do you have set layaway rules? She has a customer that has paid half of a layaway. The bear has been on layaway for four months. She sends a paypal invoice each month. This month the collector asked for her money back. She wants ALL her money because she says she is having a money issue. So....do most of you give a credit, send the money back less the paypal fees, or what? I've never had this problem but now I'm interested in what everyone else does! She does not have a policy on returns on her website...
Is this subject taboo? You can message me if you'd rather give me info that way. Thanks, Susie
desertmountainbearShe needs to state all of her policies on her website, shipping, layaway, payment, etc. Call the page purchasing information, or something like that.
I do not take layaway at all. I have had some bad experiences. I do take charge cards, so if someone wants to make payments, that is between them and the card company.
Joanne
Thanks Joanne! I had gotten no feedback until today and lots of people had read it. I don't officially take layaway either. She is having her website updated, I suggested the same thing. I appreciate your input!
