It's not anywhere near me but i've been watching what's going on for the last few days. There's still a couple of towns in Queensland that are still to reach the peak of flooding. The Brisbane river is dropping now. There's thick brown mud everywhere now. It's going to take so so long for people to clean up. It's heartbreaking. There are now towns being evacuated in Victoria.
I ordered something from eBay, 3 weeks prior to Christmas. It took a month to get here...it came from the US to Australia. Usually it only takes 1.5 - 2 weeks for goods to get to me. Judging by what everyone is saying here, it's definitely a major holdup with the mail all over the place. I'll keep my fingers crossed for you that they both turn up at their destinations really quickly.
My opinion is that the customer covers the shipping if they wish to return the item. It's such a shame that Bella is making a trip back to you. Look at the silver lining though, I have no doubt she'll end up in the home she was meant to be in. Perhaps setting a returns policy of 7 -10 days from purchase date? (You may need to adjust slightly for international customers). I think that's ample time to decide whether or not you are happy with your purchase.
This is Maxwell! He's a 30cm bear made from synthetic fur. He has needle felted paw pads and muzzle. I love needle felting the faces on my bears because I don't have a set face design in mind. I literally just start stabbing wool on the face and wait and see what kind of face the bear decides he wants. Maxwell has been adopted.
Here are a couple of good places to get supplies online:
http://www.beyondbasicbears.com (you'll find kits and supplies under "Bears" in the navigation)
The people from these sites are needle felters who KNOW what they are doing and KNOW what they are talking about.
I think that magazine tends to focus a little more on the doll side of things, because the same people do Australian Bear Creations Magazine and that's dedicated entirely to bears. I've picked up the Australian Dolls, Bears and Collectables magazine often but I really prefer to read about bears so I stick to the ABC mag instead.